How Can We Help?
Our Pakistan-based support team is here to help — in English or Urdu. Reach us on WhatsApp for the fastest response.
WhatsApp Support
⚡ Fastest — Usually within 1 hourFor quick questions, account setup help, billing, or anything urgent — send us a WhatsApp message. Our team replies in English or Urdu.
+92 339 111 0024Email Support
📧 Within 24 hours on business daysFor detailed queries, feature requests, billing questions, or anything that needs a written record — send us an email and we will get back to you.
herdmanagers@gmail.comSupport Hours (Pakistan Time)
| Monday – Friday | 9:00 AM – 6:00 PM PKT |
| Saturday | 10:00 AM – 3:00 PM PKT |
| Sunday | Emergency only |
| Public Holidays | WhatsApp monitored |
Common Support Topics
Click a topic to reach us directly about that issue.
Getting Started & Setup
Setting up your farm, adding animals, first-time configuration
Billing & Subscription
Payment, plan upgrades, subscription management
Data Import & Migration
Importing records from Excel, moving from another system
Technical Issues & Bugs
Something not working as expected, errors, display problems
Feature How-To Questions
How to use breeding management, reports, AI assistant, and more
Feature Requests & Suggestions
Ideas for new features, improvements, or custom requirements
Send Us a Message
We'll get back to you within 24 hours.
Before you contact us, check:
- FAQ page — answers most common questions
- You are logged in and subscription is active
- Browser is up to date (Chrome recommended)
- Try refreshing the page for display issues
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